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Official User Agreement & Guarantees

Terms of Service & Refund Policy

Clear, transparent guidelines on social media growth orders, automated Safaricom Lipa Na M-Pesa transactions, and our guaranteed 30-day non-drop refills. Last updated: January 2026.

100% Non-Drop

30-Day auto refill guarantee.

M-Pesa STK Push

Automated prompt in KES.

Zero Passwords

Account remains 100% private.

Auto Wallet Refund

For any unfulfilled quantity.

1. General Agreement 2. Refill & Refund Policy 3. Privacy & Data Security 4. Disclaimers & Conduct

1. General Service Terms & Ordering Agreement

By accessing or using BuyFollowers.co.ke (“BuyFollowers Kenya”, “we”, “our”), you acknowledge and agree to be bound by the terms outlined on this page. If you do not agree to these terms, please do not utilize our platform.

  • Account Visibility: All social media accounts, profiles, or video links submitted must be set to Public. Submissions of private accounts cannot be fulfilled by automated dispatch servers.
  • Accuracy of Information: The client is solely responsible for ensuring the target username, post URL, or channel link is submitted without typographical errors. Once orders enter dispatch, links cannot be redirected.
  • Simultaneous Orders: Do not place concurrent orders for the same URL across different providers or packages while an existing order is in progress. Doing so invalidates accurate start-count tracking.
  • Lipa Na M-Pesa Rates: All services are priced transparently in Kenyan Shillings (KES). Rates are synced in real-time with server wholesale infrastructure with zero hidden surcharges.

2. 30-Day Auto Refill & Refund Policy

Customer satisfaction is central to BuyFollowers Kenya. We provide automated guarantees to protect your social media investment:

  • 30-Day Refill Guarantee: All packages labeled with “Refill: 30 Days” or “Non-Drop” receive free replacements if the count drops below the initial starting point within 30 days of order completion.
  • Automated Partial Refunds: If an order cannot be completely fulfilled due to server queue limits or network throttling, our system automatically calculates the unfulfilled percentage and credits the balance to your account balance or processes an M-Pesa adjustment.
  • M-Pesa Verification Failures: In the rare event an STK Push debits your Safaricom line but the network callback stalls, send your M-Pesa reference code to our WhatsApp desk (+254 747 255 380) for manual activation within minutes.
Important Non-Refund Conditions: Refunds or refills are not provided if the target account changes its username, sets the profile to private, or deletes the target video/post during active delivery.

3. Privacy, Confidentiality & Zero-Password Guarantee

BuyFollowers Kenya operates on strict zero-trust confidentiality. We believe creators deserve authentic digital enhancement without security risks:

  • No Passwords Required: We will never ask for your Instagram, TikTok, YouTube, or Facebook password. Our infrastructure operates externally via public promotional networks.
  • Client Discretion: All client transactions, order histories, and profile links are encrypted via 256-bit SSL protocols. We never share client identities or order details with third parties.
  • Data Protection: Phone numbers entered for Safaricom Lipa Na M-Pesa checkouts are transmitted directly to encrypted telco payment APIs solely for payment authentication.

4. Platform Disclaimers & Ethical Conduct

BuyFollowers Kenya is an independent social marketing platform and is not affiliated, sponsored, or endorsed by Meta (Instagram/Facebook), ByteDance (TikTok), Alphabet (YouTube), or X Corp.

Users are prohibited from submitting links to hateful, defamatory, illegal, or scam content. We reserve the right to reject and cancel any order promoting fraudulent activities without compensation.